How it works

How a Healzy visit works

Six steps, and you always know which one you are on.

1
You get in touch
Call, WhatsApp or request a visit online. One care desk picks it up.
2
We understand the need
We ask what happened, what the doctor advised and how urgent it is.
3
Clinical triage
A clinician reviews the request. Anything urgent goes to emergency services, not to a waiting list.
4
Scope and price
You get the service, the professional's qualifications, the time and the price before you commit.
5
The visit
A credentialed professional arrives at the agreed time and carries out the agreed plan.
6
Follow-up
We confirm what was done, what comes next and who to contact.

What we will not do

The limits matter as much as the services.

We do not replace emergency services. If the situation is an emergency, call the emergency number.
We do not promise a service before confirming a professional is available to deliver it.
We do not share a patient's information with anyone who has not been authorised.

Talk to the care desk

Tell us what happened and what the doctor advised. We will tell you what we can do, and when.